Live Nation Entertainment is the parent company of Ticketmaster. "In hindsight, there are several things we could have done better, including staggering the sales over a longer period of time and doing a better job setting fan expectations for getting tickets," Berch said in written testimony released ahead of the Senate Judiciary Committee hearing. Uring a Senate hearing in January, Live Nation Entertainment Chief Financial Officer Joe Berch told the committee Ticketmaster learned "valuable lessons" from the meltdown. Swift vented anger and frustration in a lengthy statement, saying she had been assured by Ticketmaster the company could handle the demand. Ticketmaster was widely criticized for the ticketing chaos along with allegations that the company holds a monopoly over the concert industry. The company canceled sales to the general public days later. However, fans were quickly met with long delays and error messages that Ticketmaster blamed on bots and historically unprecedented demand. In November, registered fans were given codes for a presale to secure tickets for the Eras Tour days before tickets went on sale to the general public. However, the first day of presales ended in a highly-publicized debacle as millions of fans were unable to secure tickets after waiting in the Ticketmaster queue for hours. The tour sold a record-breaking 2.4 million tickets on its first day of sales, the most for any artist in a single day. The concert featured a giant curved screen backdrop, multiple set pieces, pyrotechnics, 16 backup dancers, and at least 13 costume changes for Swift. She performed some of her biggest hits, including "Shake It Off," "Blank Space," "Midnight Rain," "Tim McGraw," "Karma," "You Belong With Me," "Cruel Summer," "Willow," "Look What You Made Me Do," "Don't Blame Me," "Fearless," "Love Story," "All Too Well (10 Minute Version)" and "I Knew You Were Trouble." Let me just start by saying you guys are making feel fantastic!" "We have a lot of time for me to try to sum up how I’m feeling about how much I’ve missed you and how happy I am to see you. "I don’t know how to process all of this in the way that it’s making me feel right now," she said, according to Entertainment Tonight. (Photo by John Shearer/Getty Images for TAS Rights Management) Taylor Swift performs onstage for the opening night of "Taylor Swift | The Eras Tour" at State Farm Stadium on Main Swift City, ERAzona (Glendale, Arizona).
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